FAQ
Questions about launching with Scripture Engagement Labs.
Content & Languages
Who provides the content and translations?
Your team provides and reviews your content and translations. You can also choose an available reference collection and translate it for your community. For the Daily Devotional App, you can translate our available one-year collection or provide a different collection.
Can we include more than one language?
Yes. Your partnership centres on the primary language you are translating into and the community you serve. Apps can also include available supporting languages. Content and interface translations depend on what is available for each language.
Can two partners register the same primary language?
Each primary language is assigned to one partner within our platform. We check availability during setup. If that partner’s subscription ends, the primary language is not reassigned to another partner.
Devices
Which devices can people use?
People can access the apps through a web browser on computers, tablets and phones, including Android and iOS devices.
Do people have to install an app?
No installation is needed for browser access. On mobile, people can optionally add the web app to their Home Screen. Both plans separately include an Android app installation file for installation from a download link.
How do I add the web app to my iPhone Home Screen?
Open the app link in Safari and follow the iPhone install guide below.
Builder & Support
Can we update content ourselves?
Yes. With an active subscription, your team can manage supported content and translations through the Builder. We provide onboarding and email support. Saved changes become available as the apps retrieve updated content.
Do we need to prepare audio timings ourselves?
You provide the recordings and matching text. The system generates timings and synchronises the audio and text for supported narration features. Your team reviews the result before sharing it with your community.
How long does setup take?
We agree a launch timeline after reviewing your content, languages, and setup needs.
What support is included?
Both plans include onboarding and email support for using the Builder and resolving technical issues. App Suite requests receive priority handling. If you need additional hands-on help with content or custom work, we’ll discuss the scope with you.
Subscription
What happens if our subscription ends?
Your published apps remain accessible for as long as we continue operating. Builder access, further content changes, and ongoing updates stop until you renew. Your primary language is not reassigned to another partner. See our Terms of Service for full details.
Add the web app to your iPhone Home Screen.
Browser access comes first. If you’d like a shortcut on your iPhone, open the app link in Safari, then follow these steps.
- Step 1
Open the Share menu
With the app open, tap Safari’s Share button.
- Step 2
Choose Home Screen
Select “Add to Home Screen” from the menu.
- Step 3
Confirm with Add
Check the app name and icon, then tap “Add”.
On Android, open the app in your browser and optionally add it to your Home Screen. Both plans also include an Android app installation file for installation from a download link.
Still have a question?
Send us an enquiry or email contact@scripture-engagement-labs.com. We’ll help you understand the next step.